Want to delete your data?
We understand the importance of privacy and control over your personal information. If you wish to delete your information from our platform, please follow the steps below. Before proceeding, please review our Privacy Policy to understand the implications of deleting your data.
Overview
Information that can be Deleted
You can request to delete the following types of information:
Personal information, such as your name, email address, phone number, age, gender, profile picture, and food preferences.
Account information, such as your password, account creation date, permissions, and app preferences.
Activity data, such as your health logs, mood journals, nutrition data, health tracker data, and other health data.
Communication data such as provider chat messages and support communication.
To delete your information, please send an email to support@wellnessconnection.care with the subject “Delete Account Information”. You are also requested to include your full name, the email address that you registered with the app, and the name of the practice under which you were registered. You can expect a confirmation from us within seven working days.
How to Delete Your Information
Your personal information, including account details and any associated data, will be permanently deleted from our system.
Please note that some data may still be retained for security purposes, such as information that is required by law or that is necessary to prevent fraud or abuse.
What Happens After Deletion
Important Considerations
Further Assistance
If you encounter any issues or have questions regarding the deletion process, please contact support@wellnessconnection.care for assistance.
Deleting your account may result in the loss of access to certain services and content. You will not be able to use the app or any of the services it provides once your information has been deleted. You will also lose access to any Wellness Credits that were associated with your account.
Some information may be retained for a limited period as required by law or for legitimate business purposes.
Privacy Concerns
If you have concerns about privacy or data security, please review our Privacy Policy for detailed information on how we handle and protect your data.
Changes to this Policy
We reserve the right to update or modify this "Delete Your Information" page. Any changes will be reflected here, so we encourage you to review this page periodically.